I architect AI systems that eliminate manual operations.
From support automation to RAG knowledge tools—my clients save hundreds of hours per quarter with scalable, production-ready AI systems.
Trusted by teams in legal, logistics, and SaaS. NDA-compliant. Results-driven. Production-ready.
Consulting Services
AI Audit & System Blueprint
A 1-week engagement to map your internal workflows, identify automation opportunities, and deliver a clear architecture with ROI estimate.
- Workflow mapping
- Tech stack recommendation
- System architecture diagram
- ROI-based roadmap
Recent client saved 60+ hours/month after 1-week audit.
$5,000 – $10,000
MVP System Build
Build and deploy a production-ready AI system like a RAG assistant, call-to-ticket pipeline, or onboarding bot. Architected clean, integrated with your data, and shipped fast.
- Real data integration
- LLM or automation core
- API or Slack interface
- Basic monitoring + retraining
Used by legal, logistics, and field ops teams to reduce triage time and scale without headcount.
$15,000 – $45,000
Advisory Retainer
Ongoing guidance, iteration, and scaling for AI systems, with technical and strategic support.
- Weekly strategy call
- System tuning + evolution
- Priority Slack/email support
- Roadmap + vendor advising
Embedded technical partner across system scale, iteration, and experimentation.
$3,000 – $8,000/mo
AI Systems I've Built
Call-to-Ticket Automation
Automatically transcribes support calls, classifies them with OpenAI, and creates a structured ticket in the CRM—no manual entry needed.
Internal Knowledge Assistant (RAG)
Custom retrieval-augmented generation system that turns your docs, SOPs, and internal notes into an AI-powered chat agent for onboarding and support.
Field Tech Report Summarizer
Technicians use voice or typed notes from the field. The system transcribes, summarizes, and routes updates to dispatch and managers—clean, structured, and fast.
Customer Sentiment Monitoring
Analyzes voice calls, emails, or chat logs to detect frustration, urgency, and risk signals—alerting the CX team before churn happens.
Meet Your Systems Architect
I’m Ian Chapin—an AI systems consultant who helps companies eliminate repetitive work, automate internal workflows, and scale ops without scaling headcount. I’ve built production-grade AI systems in legal, SaaS, and logistics—from call-to-ticket pipelines to RAG knowledge agents.
Let’s architect something that saves your team hundreds of hours this quarter.
What Clients Say After Working With Me
“We’re not a tech company, and yet Ian made it easy for us to understand exactly how AI could improve our workflows. He built a system that translated field tech voice notes into usable job summaries—something we didn’t think was possible without hiring a whole new team. He’s clear, fast, and genuinely cares about solving the right problem.”
Operations Lead, National Field Services Company
“Ian's entrepreneurial spirit was evident in his approach to problem-solving and project management. He demonstrated initiative and creativity in finding innovative solutions, contributing to the overall success of the team. His ability to think outside the box and propose novel ideas added value to our projects and processes.”
People & Culture Manager, Mid-Market SaaS Business
“As a psychologist, author and business owner I have some very specific rules and ideas about how I present my practice on the Internet. Ian has built my last two websites and I get compliments constantly on their aesthetics and ease of use. He has a very creative mind, a quick sense of humor and a knack for explaining technical matters to anyone.”
Psychologist & Author, Independent Practice Owner
Ready to automate the ops work that’s slowing you down?
I’ll help you identify the right AI system, map the architecture, and either build it or integrate it with what you already use. Most of my clients save hundreds of hours a year with just one system.